Privacy Policy

Last update: 11 October 2013

Please read the updated privacy policy to find out more.


Fair Point GmbH collects personal information from you in a number of different ways. We consider your privacy to be extremely important.

There are 4 fundamental principles which we follow in relation to your personal information:

  • We don't ask you for personal information unless we truly need it.
  • We don't share your personal information with anyone except to provide you with services, products, to comply with the law, or to protect our rights.
  • We don't store personal information unless required for the on-going operation of services to you, to provide you with products, to comply with law or to protect our rights.
  • We will use personal information that you provide to us in accordance with this privacy policy.

What we collect

We may collect the following types of personal information from you:

Websites

When you register to use certain parts of our websites, such as online booking or quotation request, we may ask for personal information such as your full name, your company name, phone number, etc.

Fair Point GmbH products

When you register for services or purchase an accomodation from Fair Point GmbH, we may ask for information such as your email address, billing address, and credit card information. Credit card information is only used in processing your transaction. Please note that we may use a third party payment processing merchant to process your payments.

Non-personally identifying information

Fair Point GmbH may collect non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, referring site, and the date and time of each visitor's request. Our purpose in collecting non-personally identifying information is to better understand how visitors use our websites and services. For further information about how we use cookies, see the "cookie" section below.

General

If you contact us and provide us with information, we may keep a record of that correspondence (including email messages and phone calls).

What do we do with the information we collect

We may use your information in the following ways:

  • To authenticate access to certain features of our websites (if required).
  • To contact you to respond to enquiries or to provide notices to you regarding your use of our websites or the provision of our services.
  • To provide services, products, process payment, and authenticate access (where required).
  • To analyse the performance or the appropriateness of products or services.
  • To comply with legal and regulatory requirements (including responding to court orders, subpoenas and to prevent crime). These special circumstances may require us to disclose personal information.
  • To contact you if your actions violate your agreement with us (if any).
  • To fix errors and analyse trends.
  • To study how anonymous users interact with our websites and services.
  • To market our products or services to you.

Unless you have notified us otherwise, Fair Point GmbH may occasionally send you email to tell you about new products, solicit feedback, or just to keep you up to date with what's going on. We try to keep this type of information to a minimum. If you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications, or contact us using the contact details provided below.

Access

The information you provide to us will be held on computers and may be accessed by or given to our staff and to third parties, including hotel supplyers and hotels, for the purposes set out in this Privacy Policy, i.e. to provide you with products or services, or as otherwise agreed with you.

You acknowledge that it may be necessary for your information to be processed by such parties and that it may be transferred to someone who provides a service to us in another countries, including some outside of the European Economic Area, and you consent to such processing and transfer. If it is necessary to transfer your personal information outside of the European Economic Area we will make every effort to ensure that the person to whom we pass the personal information agrees to treat it with the same level of protection as we do.

If we are sold or merge with another business entity your personal information may be disclosed to our new business partners or owners.

Unless required by law, we will not otherwise share, sell or distribute any personal information you provide to us without your consent.

Cookies

We use persistent and session cookies to support a smooth user experience. The persistent cookie remains on your computer after you close your browser and may be used by your browser on subsequent visits to our websites. We also use cookies to better understand how you interact with our websites and services and to improve our websites and services overall.

Cookies we use

ServiceCookie NameDescription
Google Analytics_utma, _utmb, _utmc, _utmzThese cookies are used to collect information about how visitors use our website, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Find out more about Google Analytics privacy
You can opt-out from being tracked by Google Analytics by clicking here
CloudFlare_cfduidThe __cfduid cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor's machine is known trusted, then the cookie can override the security setting. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
Fair Point Sessionwww-fairpoint__This cookie only exists while your browser is open, it will be removed automatically at the end of your session. Without this cookie you cannot start, nor finish the online booking process
Cookie Consentcc_cookie_accept, cc_cookie_declineThese cookies are used to remember your choice of allowing or disallowing us to place cookies on your device. Please keep in mind that if you decline the cookies you will not be able to book hotels online.

If you do not wish to have cookies placed on your computer, please set your browsers to refuse cookies before visiting our websites and using our services.

How do we protect the information we collect

Fair Point GmbH is very concerned about protecting the confidentiality of your personal information. We have security measures, including administrative, physical and electronic measures, to protect against the loss, exposure, misuse or alteration of information that we have collected from you in the use of the services. These measures include SSL data encryption to transmit your personal information as well as technical architectures and systems to prevent unauthorised third parties from accessing your personal information.

What happens if these terms change

Although most changes are likely to be minor, Fair Point GmbH may change this Privacy Policy from time to time, and at Fair Point's sole discretion. You may check this page for any changes to this Privacy Policy.

Legal notice

For further information on Fair Point GmbH's terms and conditions please see our terms of service for Fair Point.

For certain products and services we may also provide you with specific terms and conditions. Please refer to those specific legal notices for further information. This Privacy Policy is incorporated by reference into those legal notices.

How to contact us

You have a right to access your personal information which we are keeping and to obtain a copy of it. If you would like to do so please contact us by post to the address below.

Please submit any questions or comments about this Privacy Policy, or about our use of your personal information by contacting us by postal mail at the following address: Fair Point GmbH, Taunusanlage 1, 60329 Frankfurt am Main, Germany or by email: info@fair-point.com.